How Do I Get a Replacement Phone From Safelink?

Safelink Wireless is a government-supported program that provides free cell phone service and a smartphone to eligible low-income individuals. If you are a Safelink Wireless customer and your phone is lost, stolen, or damaged, you may be wondering how to get a replacement phone. In this article, we will discuss the steps you need to take to get a replacement phone from Safelink.

Section 1: Determine Your Eligibility for a Replacement Phone

Before you can get a replacement phone from Safelink, you need to determine if you are eligible for one. Safelink offers replacement phones to customers who meet certain criteria. To be eligible for a replacement phone, you must have:

– A Safelink Wireless account in good standing
– A lost, stolen, or damaged phone
– Not received a replacement phone within the last 12 months

If you meet these criteria, you can proceed to the next step.

Section 2: Contact Safelink Customer Service

The next step in getting a replacement phone from Safelink is to contact their customer service department. You can do this by calling their toll-free number at 1-800-378-1684. When you call, you will be prompted to enter your phone number and zip code. Once you have done this, you will be connected with a customer service representative who can assist you with getting a replacement phone.

When you speak with the customer service representative, be prepared to provide them with information about your lost, stolen, or damaged phone. They may ask you for details such as when and where the phone was lost or stolen, or what type of damage has occurred. They may also ask you to verify your identity by providing your name, address, and date of birth.

Section 3: Choose Your Replacement Phone

Once you have spoken with a customer service representative and they have verified your eligibility for a replacement phone, you will need to choose the type of phone you want. Safelink offers a variety of replacement phones, including basic flip phones and smartphones. The type of phone you choose will depend on your needs and preferences.

If you choose a smartphone, you may need to pay a small fee to upgrade from your basic phone. The fee will vary depending on the type of smartphone you choose. You can pay this fee using a credit or debit card, or by using a prepaid card that you can purchase at a retail store.

Section 4: Activate Your Replacement Phone

Once you have chosen your replacement phone, the final step is to activate it. Safelink will provide you with instructions on how to activate your new phone. This may involve transferring your existing phone number to the new phone, or setting up a new phone number if necessary.

To activate your replacement phone, you will need to follow the instructions provided by Safelink. This may involve entering a code or PIN number, or downloading an app to your new phone. Once your new phone is activated, you should be able to use it immediately.


Losing or damaging your phone can be a frustrating experience, but if you are a Safelink Wireless customer, getting a replacement phone is easy. By following the steps outlined in this article, you can quickly and easily get a replacement phone from Safelink. Remember to contact customer service, choose your replacement phone, and activate it once it arrives. With a little bit of patience and persistence, you can get back to using your phone in no time.