Understanding the PointClickCare Login for Certified Nursing Assistants

Logging into PointClickCare as a Certified Nursing Assistant (CNA) can seem like a daunting task at first. However, with the right information and resources, it doesn’t have to be. In this article, we will discuss what PointClickCare is and how CNAs can use it effectively. We will also provide an overview of the PointClickCare login process for CNAs, as well as tips for troubleshooting common issues. By the end of this article, you will have a better understanding of how to get the most out of PointClickCare.

What is PointClickCare?

PointClickCare is an innovative cloud-based software platform that helps nursing homes and long-term care facilities meet their clinical, financial, and operational needs. It is designed to streamline communication and collaboration between staff, providing a secure and efficient platform for managing patient care. The platform is used by CNAs and other healthcare professionals to access patient information, submit documents, and review reports.

PointClickCare also offers an array of features designed to support patient care. This includes electronic health records, medication management, patient scheduling, and more. The platform also provides analytics and reporting tools, allowing administrators to track and monitor patient care.

Logging into PointClickCare as a CNA requires a valid username and password. The username is usually provided by the facility, while the password is typically set by the CNA. If a CNA has forgotten their password, they can reset it by following the instructions on the Pointclickcare website.

Once logged in, CNAs can access a variety of features, including patient records, scheduling, and reports. They can also view and submit documentation, including treatment notes and lab results. It is important to note that CNAs should only access patient information that is necessary for their job duties.

Troubleshooting PointClickCare Login Issues

If a CNA is having difficulty logging into PointClickCare, they should try the following steps:

1. Check that their username and password are correct.

2. Contact their facility’s PointClickCare administrator for assistance.

3. Ensure that the device they are using is compatible with the PointClickCare platform.

4. Clear the browser’s cache and cookies.

5. Try using a different browser.

6. Try using a different device.

7. Disable any security or ad-blocking software that may be running on the device.

In some cases, the PointClickCare platform may be temporarily unavailable due to system maintenance or other issues. If this is the case, the CNA should wait a few minutes before attempting to log in again.


Logging into PointClickCare as a CNA can be a simple and straightforward process. With the right information and resources, CNAs can easily get the most out of the platform. The steps outlined in this article will help ensure that CNAs understand the PointClickCare login process, as well as how to troubleshoot any issues they may encounter.