Understanding the Bath & Body Works Return Policy

Making a purchase from Bath & Body Works should be a pleasant experience, and the company has a return policy in place to help ensure it remains so. Knowing exactly what the return policy entails is important for customers, so this guide will explain the policy in detail.

Overview of Bath & Body Works Return Policy

Bath & Body Works offers a generous return policy to its customers. This policy allows customers to return items that have been purchased either in-store or online, as long as certain criteria are met. In general, items can be returned for either a full refund or exchange, depending on the customer’s preference.

The return policy covers most items purchased from Bath & Body Works. This includes products such as body care, hand soaps, candles, home fragrances, and accessories. However, there are some items that are not eligible for a return. These include items that have been opened or used, gift cards, and e-gift cards.

Timeframe for Returns

Customers have up to 90 days from the original purchase date to return their items. This timeframe applies to both in-store and online purchases. Customers who have an online account can also access their purchase history and check when an item was purchased, making it easier to determine when they are eligible to make a return.

Refund Options

When returning an item, customers have the option of either a full refund or an exchange. For online purchases, the refund will be issued to the original form of payment. For in-store purchases, customers can either receive a store credit or exchange their item for another item of equal or lesser value.


Overall, Bath & Body Works has a liberal return policy that allows customers to return or exchange most items within 90 days of the purchase date. Knowing the policy beforehand can save customers time and hassle should they need to make a return.